Growth

Associate Project Manager

Bengaluru, Karnataka
Work Type: Full Time


UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.

At present, we are processing nearly 8 million transactions every month and partnered with 12,000+ restaurants across India and the Middle-East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis.

We are looking for someone who can work on complex problem statements involving cross-functional teams, with multiple stakeholders where time, resources, and expectations are to be managed very closely.


What you will do:

  • Brainstorm on provided requirements with internal SMEs (Operations, Technology, etc.) and propose a solution.
  • Educate the client about the F&B industry flows and getting buy-in on the proposed solution.
  • Stakeholder management, time-resource-money management, risk management
  • Working closely with UrbanPiper product and development team members ensuring everyone has an accurate understanding of the work.
  • End to end flow testing with the development team.
  • Lead onboarding conversations with clients and help navigate clients through the deployment and onboarding process.
  • Report weekly progress on customer statuses and assist in troubleshooting issues impeding a launch.
  • Ensure customers receive optimum levels of service and maintain high levels of client satisfaction.
  • Identify areas for process improvement or gaps in existing documentation and document/share learnings with the team.
  • Work in tandem with the Operations Management team to ensure a seamless transition following client launch.
  • Export data from various tools and analyze/evaluate trends, compiling data for reports.
  • Understanding third party system APIs and documenting the flow while working on Integration projects.

We are looking for someone who has:

  • 1+ years of experience in Project Management managing technology projects.
  • Good understanding of APIs and knowledge of HTTP client tools like Postman.
  • Experience working with modern-day project management tools.
  • Good Knowledge of document processing tools (google docs, google sheets, etc.), as well as strong internet navigation skills.
  • Ability to clearly and tactfully articulate problems and resolutions.
  • The capability of working independently and collaborating cross-functionally.
  • Ability to solve problems by utilizing available tools/resources.
  • Analytical thinking.
  • Attention to details.
  • Worked in a fast-paced environment.
  • Self-motivation and quick learning skills.

Nice to have:

  • Experience with Freshdesk, Github, Postman, and Kibana.
  • 1+ years of hands-on coding (Python preferred programming language) experience.
  • Understanding of relational databases and SQL query language.
  • Ability to speak multiple languages.


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